API error on some accounts

Incident Report for Jestor

Resolved

This incident has been resolved.

Posted Apr 28, 2023 - 18:42 UTC

Update

All accounts and systems are stable since 14:20 UTC (11:20 BRT). We've fixed the outage now and we're monitoring it for any further issues

Posted Mar 31, 2023 - 19:43 UTC

Update

The system is returning to normal operation, but it is still not 100%. We are continuing to monitor for any further issues

Posted Mar 31, 2023 - 15:02 UTC

Update

Some accounts are experiencing issues using jestor due to an infrastructure migration that is currently underway to avoid future outages.

Posted Mar 31, 2023 - 13:39 UTC

Update

The API is stable and we are monitoring it

Posted Mar 30, 2023 - 20:08 UTC

Monitoring

The API is stable and we are monitoring it

Posted Mar 30, 2023 - 20:07 UTC

Identified

This incident is related to a GCP network issue, we are monitoring and trying to implement a fix on our side: https://console.cloud.google.com/support/registration_cc;supportTier=STANDARD?organizationId=504254708041

Posted Mar 30, 2023 - 18:10 UTC

Investigating

Some accounts are experiencing issues when trying to get data, our team is working on it.

Posted Mar 30, 2023 - 16:33 UTC

This incident affected: API and Tricks.